Complaints in education, handled with due care.
For school boards, colleges, universities and their complaints and examination appeals committees. One secure environment for the whole procedure, from submission to decision, built around your own regulations.
- 49 committees analysed
- 80,000+ rulings at hand
- 10+ years of hands-on experience
- 2 founders active on committees
Complaints and appeals in education, in one place
Schools, school boards and institutions in MBO and higher education deal with complaints, objections and appeals on examinations, each with its own committee and deadlines. Adminio keeps the internal handling and the work of the committee in one case file, so nothing has to be gathered twice when a complaint escalates. Every committee works in its own shielded environment, set up around your own regulations.
Who it is for
School boards and complaints committees
Boards in primary, secondary and special education with their own complaints committee, or that want a clear record before a complaint goes to a national one.
Groups of schools under one board
Each school has its own entrance and overview, while the board office sees every deadline and reports across all schools.
Examination boards
Requests for exemptions and extra resits, and fraud cases, with earlier decisions on similar requests easy to find.
Boards of appeal and complaints desks
Boards of appeal for examinations in MBO and higher education, and the central desk that receives and forwards complaints, objections and appeals.
What Adminio handles for you
A form parents and students can find
A complaint form on the school's or institution's own website, with no account needed. Emails and their attachments land in the same case file.
Internal handling and committee in one file
Most complaints are resolved at school or by the board. If one escalates, the committee sees the full history straight away.
Each submission on the right route
The desk decides per part whether it is a complaint, an appeal or an objection. Each part gets its own case file, and the files stay linked.
Deadlines from the right starting point
Each deadline is counted from the moment your regulations or the law specify, with a reminder to the secretary before it expires.
A shielded environment per committee
Complaints committee, board of appeal and disputes committee each work in their own part. Students and the institution never see the deliberations.
Annual report from your records
Numbers, topics, lead times and outcomes per school and for the whole board, ready for the annual report and for participation and supervisory councils.
The procedure
The route differs for a complaint, an objection or an appeal. Adminio follows your regulations for each.
Submission received
Through the form or by email. Receipt is acknowledged in writing, and the date of receipt, which decides whether it was on time, is recorded.
Right route and admissibility
The submission goes to the committee or board that decides on it. Admissibility is checked against your regulations, with the relevant provisions alongside.
Settlement and both sides heard
Where the rules call for it, the committee first explores an amicable settlement. Otherwise both sides respond in the same case file.
Hearing and advice or decision
The hearing is scheduled and written up. The committee advises the board or, as a board of appeal, decides, with a draft prepared by the assistant.
Follow-up and annual report
The board's response to the advice and the measures it takes are recorded. The annual report comes from the same records.
The rules behind your procedure
Adminio's customers in education are Dutch, so these are examples from Dutch education.
Adminio is set up around your own rules of procedure and regulations.
Complaints regulations of school boards
In primary, secondary and special education, every board has a complaints regulation and a complaints committee, its own or a national one.
Examination boards
Decisions on exemptions, resits and fraud, under the education and examination regulations and the board's own rules.
Boards of appeal for examinations
In MBO and higher education, students can appeal examination decisions, with statutory deadlines that differ between the two.
Objections and disputes committees
Objections in MBO and higher education, where the committee first looks at whether student and institution can settle.
Frequently asked questions
Yes. Each school has its own entrance and form, with the school's name already filled in. The board office sees across all schools which deadlines are approaching, and can report per school or for the whole board.
No. They use the form on the school's or institution's website, or send an email. Attachments are filed in the right case file automatically, and an acknowledgement goes out straight away.
Yes. Each committee works in its own shielded part of Adminio, and members see only the cases of their own committee. A member who was involved in the decision under review can be excluded from that case file.
The desk splits the email into its parts, creates a case file for each and keeps them linked. Each part then follows its own route and its own deadlines.
Curious how Adminio would work for your school or institution?
In 30 minutes you tell us how complaints, objections and appeals run today, and we show you what Adminio changes.
Book a 30-minute callWhy Adminio
Everything in one system
Intake, case file, scheduling, hearing, advice and archive. The entire complaints procedure in one secure environment where complainant, respondent and committee work together. Hearings are scheduled in a few clicks, the minutes are written up automatically and the draft advice is ready. Parties can even respond by email: documents are filed in the right case automatically.
An assistant that does the digging
The case file is built, organised and summarised automatically. The hearing is written up and the advice prepared. The assistant searches the documents and finds similar rulings and legislation, with explanations and summaries. If what was said at the hearing differs from what is in the documents, the assistant flags it straight away.
Set up the way you work
We configure Adminio around your rules of procedure, your templates and your roles. Your ongoing cases come along, and you decide when to go live.
Adminio is built by people who know this work from the inside. Our founders have worked in the housing sector for years, and one of them has long served on disputes committees. That experience is in everything we build. Today Adminio also supports complaints committees in healthcare and education.
Curious whether Adminio fits your committee?
Book a 30-minute call. You tell us how your procedure runs today, and we show you what Adminio changes. Then you decide, in your own time.
Book a call →
mr. drs. Kevin Korevaar
Legal expertise and architecture · Member of a housing-sector complaints committee
mr. drs. Philip van Moll
Founder, former Big4 and tech
Tell us about your schools
Tell us how complaints are handled today at school and board level, and how many schools fall under the board. We'll then show you how that works in Adminio. The conversation is without obligation.