Tenant complaints, handled with care.
Adminio is the platform for complaints committees of housing associations and landlords. From the tenant's complaint to the committee's advice in one secure environment, with deadlines, hearings and your own rules of procedure built in.
- 49 committees analysed
- 80,000+ rulings at hand
- 10+ years of hands-on experience
- 2 founders active on committees
Tenant complaints, carefully handled from intake to annual report.
A housing association's complaints committee hears tenant complaints and advises the landlord. Adminio gives the committee and its secretary one secure environment for the whole procedure. The complaint comes in, both sides are heard, the hearing is scheduled and written up, and the draft advice is ready for the committee to weigh. Whether the board follows the advice is recorded per case, so the annual report comes straight from your own case files.
Who it is for
Complaints committees of housing associations
Independent committees that hear tenant complaints and advise the landlord, with members, chair and secretary working in one place.
Joint committees for several landlords
One committee serving several housing associations, with case files, deadlines and reports kept strictly separate per landlord.
Secretaries and secretariat offices
The secretary, or the office that runs the secretariat, who keeps the procedure moving and the correspondence going out on time.
Housing associations as a party
The landlord sees its own cases and responds in the case file, but never the committee's internal deliberations.
What Adminio handles for you
A complaint form tenants can find
A public page for the committee, with a form that can also sit on the landlord's own website. Tenants need no account, and complaints sent by email land in the same case file.
The landlord as a party, not a spectator
The housing association responds in its own part of the case file. The separation from the committee's deliberations is enforced by the system, not by agreement.
Deadlines linked to the case file
Admissibility, response, hearing and advice follow the deadlines in your own rules of procedure, with a reminder before each one expires.
Hearings scheduled and written up
The availability of tenant, landlord, members and chair in one view, online or on location. The recording is written up into searchable minutes.
Advice in your committee's own line
For every case, the committee's earlier advice sits alongside legislation and similar rulings, and the assistant prepares a draft advice for the committee to refine.
Follow-up and annual report
Whether the board follows each advice is recorded and counted. Numbers, lead times, topics and outcomes for the annual report come from the same records.
The procedure
Every step follows the deadlines in your own rules of procedure.
Complaint received
Through the committee's public page, a form on the landlord's website or by email. The tenant receives an acknowledgement straight away.
Admissibility and both sides heard
Admissibility is assessed against your rules. The housing association responds and the tenant can reply, all in the same case file.
Hearing
Scheduled around everyone's availability, online or on location, and written up into minutes the committee can search.
Advice to the landlord
The draft advice is prepared from the case file and the hearing. The committee weighs the case and adopts the advice.
Follow-up and annual report
The board's decision on the advice is recorded per case. The annual report, including how many advices were followed, comes from the same records.
The rules behind your procedure
Adminio's customers in housing are Dutch, so these are examples from the Dutch housing sector.
Adminio is set up around your own rules of procedure, templates and roles.
Dutch Housing Act (Woningwet)
Housing associations have a complaints procedure with an independent complaints committee.
Designated model regulation
Requirements such as rules on members' independence, a published rotation schedule and an annual report with set contents.
Follow-up of advice
Reporting on how many of the committee's advices the landlord did not follow, which needs a record per case.
Your own complaints regulation
Who may complain, about what, to whom and within which deadlines.
Frequently asked questions
Yes. A joint committee is a common model in the sector. Each landlord has its own case files, deadlines and reports and sees only its own cases, while the committee works in one environment.
No. Tenants use the committee's form, on its public page or on the landlord's website, or simply send an email. Their documents are filed in the right case automatically, and they can respond by email throughout the procedure.
Yes. Adminio is software, not a secretariat. Your office can run your committee on Adminio, and your relationship with the office stays exactly as it is.
No. Adminio supplies software to committees and does not handle complaints itself. Please raise your complaint with your housing association first. If that does not resolve it, you can turn to the association's complaints committee, whose details are on the association's website.
Curious how Adminio would work for your committee?
In 30 minutes you tell us how your complaints procedure runs today, and we show you what Adminio changes.
Book a 30-minute callYour committee weighs the case. Adminio prepares everything else.
The committee always decides on the advice itself. Adminio makes all the work around it faster, more complete and less fragile. For the secretary, the committee member and the chair.
The manual work goes faster
Deadline tracking, case file building and decisions in your own template. Secretariat work gets faster and clearer. Correspondence takes a few clicks instead of starting from scratch. The platform works alongside your secretary; it does not replace them.
The groundwork is done
You know the law, but nobody carries 80,000 rulings in their head. For every case, the relevant legislation, similar complaints and rulings are ready, and for your advice the platform drafts a well-founded concept for you to refine. Not sure exactly what was said at the hearing? The assistant points you to the exact moment in the transcript.
You stay in control
Adminio gives you the overview: where every case stands, whether deadlines are being met, and how similar complaints were decided before. The annual report builds itself from your own case files, with key figures, lead times, trends and insights into the types of complaints that year. Reporting to the board takes an afternoon, not weeks.
Every case, every deadline. At a glance.
Which case files are approaching their deadline? Where does each case stand in the procedure? The overview shows the full picture at a glance, so monitoring lies with the system, not with one person. If someone drops out, the procedure simply carries on.
Good morning, William
Thursday 17 September 2026
Underfloor heating not working during extreme cold
The tenant reports that the underfloor heating has not worked since 31 December 2025. According to the complaint, engineers' appointments were not kept and the landlord failed to coordinate the situation during the cold spell.
Why Adminio
Everything in one system
Intake, case file, scheduling, hearing, advice and archive. The entire complaints procedure in one secure environment where complainant, respondent and committee work together. Hearings are scheduled in a few clicks, the minutes are written up automatically and the draft advice is ready. Parties can even respond by email: documents are filed in the right case automatically.
An assistant that does the digging
The case file is built, organised and summarised automatically. The hearing is written up and the advice prepared. The assistant searches the documents and finds similar rulings and legislation, with explanations and summaries. If what was said at the hearing differs from what is in the documents, the assistant flags it straight away.
Set up the way you work
We configure Adminio around your rules of procedure, your templates and your roles. Your ongoing cases come along, and you decide when to go live.
Adminio is built by people who know this work from the inside. Our founders have worked in the housing sector for years, and one of them has long served on disputes committees. That experience is in everything we build. Today Adminio also supports complaints committees in healthcare and education.
Curious whether Adminio fits your committee?
Book a 30-minute call. You tell us how your procedure runs today, and we show you what Adminio changes. Then you decide, in your own time.
Book a call →
mr. drs. Kevin Korevaar
Legal expertise and architecture · Member of a housing-sector complaints committee
mr. drs. Philip van Moll
Founder, former Big4 and tech
Tell us about your committee
Tell us how your procedure runs today. We'll show you what Adminio can do for it. No obligation.