News and insights for complaints committees.
Practical articles on setting up and running complaints and disputes committees, from the regulations and the hearing to the advice and the annual report.
Setting up a disputes committee: join one, share one or form your own
There are three ways to set up a disputes committee: join an existing committee, establish one with sector peers or establish your own, each with its own lead time, costs and degree of control.
Read moreThe complaints committee secretary: what the role involves and who should do it
The secretariat determines how smoothly a committee runs: what it does from the first complaint to the advice, and three ways to organise it.
Read moreGovernanceAdminioRecruiting and appointing complaints committee members: profile, fees and term
Staffing a committee takes months: the profiles you need, where to find candidates, attendance fees and the appointment rules that secure independence.
Read moreGovernanceAdminioInternal or external complaints committee: what the choice really comes down to
Internal, external or hybrid: at heart this is a question of trust, and five criteria decide which form suits your organisation.
Read moreSetting upAdminioSetting up an education complaints committee: join one or form your own
Every Dutch school board needs a complaints committee, so the question is not whether but where: with the national committee, a committee for denominational education, or in-house.
Read moreSetting upAdminioSetting up a healthcare complaints committee: what is required and what is wise
Four Dutch healthcare laws each ask for something different: what the Wkkgz, Wzd, Wvggz and Youth Act require, who carries it out and which deadlines apply.
Read moreGovernanceAdminioDrafting complaints regulations: the ten elements they must contain
All complaints regulations answer the same ten questions, grouped here into four parts, with the common pitfall and a test question for each.
Read moreSoftwareAdminioAutomating the complaints process: what to automate, what not, and where to start
Automation is a division of labour: for each step in the complaints process, what the system can take over and what should remain human.
Read moreSoftwareAdminioChoosing a digital complaints portal: seven criteria
Seven testable criteria to help the board and committee choose a digital portal to replace the shared mailbox and paper case files.
Read moreSoftwareAdminioComplaints committee software: nine requirements for 2026
Nine requirements for complaints committee software, from following your own rules to legal context that cites its source, each with a question to put to any supplier.
Read morePracticeAdminioIn-person, online or hybrid hearings: a full record without taking the minutes yourself
Whether your hearing is in person, online or hybrid, the record can be written up for you, so no committee member has to take the minutes.
Read moreGovernanceAdminioRotation and independence: seven safeguards that keep a complaints committee credible
Independence is achievable but not automatic: seven safeguards, from terms of appointment to challenges, each with the question that shows where you stand.
Read morePracticeAdminioThe complaints committee annual report: what to include and who really reads it
What separates a report that disappears into a drawer from one that makes the board act is seven sections, above all the one almost everyone skips.
Read morePracticeAdminioWriting complaints committee advice: seven building blocks of a decision that gets followed
Whether advice persuades rarely depends on being right and almost always on how it is built: seven building blocks from a committee chair's practice.
Read more