Practice guides for complaints committees
You chair, sit on or run the secretariat of a complaints committee, or your organisation relies on one. These guides take you through the work step by step, with templates you can adapt and print.
Most guides also show how Adminio supports the committee, with real screens.
Start here
Three guides cover the core of the procedure: the committee itself, the hearing and the advice.
Running a complaints committee
The starting point for chairs, members and secretaries, and for the organisation that sets up the committee.
- When a complaints committee is required
- What the law asks, sector by sector
- Deadlines and publication of decisions
Preparing and chairing a hearing
For the chair, the members and the secretary who organises the hearing.
- Invitation, agenda and roles
- In person, online or hybrid
- A checklist for the chair and a report template
Writing the advice
For the committee that has to turn a case file and a hearing into a well-reasoned advice.
- The structure of an advice, section by section
- What the board must do afterwards
- A checklist for anonymising
The secretariat and the year
For the secretary who keeps the procedure on track, and for the chair who reports on the committee's year.
- SecretaryTo print: Annual planner
The complaints committee secretary
The tasks at each stage of a complaint and across the year, with the deadlines from the rules of procedure.Read the guide - Secretary and chairTo print: Outline of the chapters
The annual report
What the rules of procedure require, how to count each case once, and how the report builds on your case files.Read the guide
Do you support a complaints committee?
See how Adminio works, from intake to case file, hearing and advice. Or book a free 30-minute call, with no obligation.